SHIVKOSHA RETURN, EXCHANGE & CANCELLATION POLICY
CANCELLATION
- Anytime before shipment — full refund to original payment method
- No fees | COD refunds to bank account (7–10 days)
RETURNS (Damaged or Wrong Item Only)
- Window: 5 days from delivery
- Proof required: Unboxing video/photo
- Refund to original payment method OR replacement OR store credit (6 months valid)
- Processed in 5–7 business days
NOT eligible: Change of mind, natural crystal variations, used items, sale items, after 5 days
SIZE EXCHANGE (Bracelets Only)
- Window: 5 days from delivery (one per item)
- Condition: Item unworn, tag INTACT (you can try it on over the tag)
- Return shipping: ₹200 (customer pays)
- New size shipping: FREE (Shivkosha pays)
- Out of stock: We dispatch when available (no refund)
RETURN PICKUP Shivkosha arranges FREE pickup: Damaged item, wrong item (our fault)
Shivkosha arranges with ₹200 charge: Size exchange (customer's choice) Timeline: 2–3 business days after approval
HOW TO REQUEST
- Contact within 5 days: WhatsApp +91 9930986460 | Email support@shivkosha.in
- Provide: Order ID + issue description + unboxing proof
- Response: 24–48 business hours
- Pickup arranged if approved
- Resolution: Replacement/refund in 5–7 days
IMPORTANT 🌿 Crystals vary naturally in color/texture — NOT defects 🏷️ Authenticity tag on all bracelets must be intact for exchanges 📦 Pack returns securely — not responsible for damage from poor packing